Question 1

Do you sell Soakology gift cards?

Accepted Answer

While we are no longer offering gift cards for sale, consider a Greeting Card Gift Holder.(https://www.soakology.com/product-page/gift-holder-greeting-card)

Previously purchased Soakology gift cards can be used for anything in our boutique, SpaLounge or TeaLounge. We are unable to accept them for website purchases or gratuity. When using your gift card in person, please present it at time of purchase. If you have the date purchased and name of the buyer, a missing gift card can be tracked. Our gift cards never expire.

Question 2

Are children allowed to come to Soakology?

Accepted Answer

Children of all ages are welcome in the TeaLounge™. Those under 15 years old, (including infants and toddlers) cannot be accommodated in the SpaLounge™.Children under 17 years old must be accompanied by a parent or guardian.

Question 3

Do I need an appointment for a foot soak or treatment?

Accepted Answer

While we try to accommodate walk-ins when possible, making an appointment is highly recommended. You can request an appointment for the SpaLounge™
online here.(javascript:void(0)) Just fill in the form, choose from list of options, click the submit button and we will call you to schedule your reservation. Please call us if you are trying to book a same day appointment.

Question 4

Do you offer learning workshops?

Accepted Answer

We are currently working on rolling out some new programs! Sign up for our event email blasts or follow us on Instagram and Facebook for the latest news on classes and specials in both the TeaLounge™ and SpaLounge™ and we will keep you in the loop when the next one is scheduled. Also, check out our year-round special offers listed on the web site.

Question 5

Can I host a group event at Soakology?

Accepted Answer

Absolutely! We can accommodate up to 18 in our SpaLounge™.

If you have a group of 5 or more and are hoping to visit on a Weds or Thurs, we recommend getting your reservation squared away 3 to 4 weeks before your visit. If your group of 5 or more wishes to visit on a Fri, Sat, or Sun, we recommend booking 4 to 6 weeks ahead of your visit.

You may request a reservation online or by calling us at 207-879-7625. A credit card will be needed in order to hold your reservation. If you would like to use a different card to pay for services on your appointment day that is fine.

Descriptions of our services and prices can be found on our website. Your group may choose from our a la carte menu. We are happy to help answer any questions you may have!

For groups of 5 or more there is a 20% automatic gratuity added to the total charges.

Question 6

Where should I park during my visit?

Accepted Answer

Although there is on street parking in the vicinity, The Arts District Garage at the rear of our building with entrances on both Brown Street and Cumberland is the most convenient. Soakology is at the corner of Congress and Brown Streets. Brown Street is one way, accessed from Congress Street. Heading down Brown Street from Congress, the garage entrance is on the left. The Cumberland entrance is accessed from Cumberland between Casco and Brown. In the event the garage is full there are several other parking garages in the area.

Question 7

Can I take photos at your facility?

Accepted Answer

There are no cameras or technology allowed in the SpaLounge™.  Cell phones must be turned off before entering the SpaLounge™.  In fact, we are glad to take emergency calls for you on our private cell phone at the guest services desk. Please limit the use of cell phones in the TeaLounge™. Feel free to take and post photographs in our TeaLounge™, but photography in the SpaLounge™ is not permitted. You will find that if you “unplug” for just an hour of relaxation and personal care for your well-being, you will feel renewed and refreshed; ready to reenter the busy world. We urge you to take advantage of our passion to “Relax like you mean it™.” Unplug and escape from the busy high tech world.

Question 8

What is your cancellation policy?

Accepted Answer

A minimum of 48 hours notice is required to cancel or change Weds or Thurs appointments.

A minimum of 72 hours notice to cancel or change Fri/Sat/Sun appointments. 
A minimum of 72 hours notice to cancel or change a group reservation of 5 or more. 
Failure to notify of a cancellation or downgrade of a booked service within the above timeframe will result in a $35 per person charge for soaks and the full appointment price for treatments.

Question 9

Does Soakology give back to its own community?

Accepted Answer

Beyond care of our customers, we provide care to our community, in the spirit of many Maine businesses, with contributions and fund raisers for local initiatives assisting children experiencing food insecurity, the Make a Wish Foundation, winter clothes drives, animal humane and shelter fund raisers, the Breast Cancer Foundation, The Center for Grieving Children and many other community service organizations.

Question 10

I have some feedback about your products or website.

Accepted Answer

We LOVE hearing from our customers. Please email us at info@soakology.com. It is helpful for us to know what people love and we are always open to hearing about any ways we can improve.

THE RECOUP & RECOVER COLLECTION

REPLENISHING