Culture

Our business practices and culture reflect our philosophy of sharing and caring. In the same way we take care of our customers, we are deeply aware of our relationship to the environment, our vendors and partners,
and our staff. We understand that the way we run our business has an impact that ripples out far beyond our home town, Portland, Maine.

We take social responsibility very seriously, and do all we can to be good community and world citizens. For example, we use recycled paper in our take-out cups, gifts packages, business cards, and stationery. We are committed to sustainable purchase practices. Whenever possible, we buy from local, organic producers and seek out "fair trade" tea and cocoa providers. We do our best to limit product and linen usage and laundering without detracting from the customer experience. Above all, we strive to always be honest and fair in all of our dealings with customers, staff, and vendors.

Of course, our staff members are critical to the operational realization of our cultural and philosophical goals. They are the face of our business. They are the interface between our company and our customers. Where possible, everyone learns each aspect of the business and is knowledgeable in all areas. You can expect a warm greeting no matter who is just inside the door when you come to visit. Everyone answers the phone and interacts with customers at some level. While a tea server may not be a licensed massage therapist, they are fully capable of explaining the differences among our luxurious treatments. And your therapist will serve your chilled chai or other beverage choice with the grace and warmth you would expect in a teahouse. Soakology is not a place, it is an experience. We invite you to get to know us and enjoy our delivery of relaxation and pampering in a beautiful, peaceful setting staffed by caring professionals.